Samsung Hits NRF with New Retail Tech, Partnerships – WWD


Even for an enormous tech conglomerate, Samsung is having a crazed month between CES 2024 and preparations to unveil its new AI-packed Galaxy smartphones subsequent week. However these groups don’t have anything on the retail division, which hit NRF with its personal bulletins and partnerships on Friday, together with a latest collaboration with Khloé Kardashian’s Good American.

Based by Kardashian and Emma Grede in 2016, the Los Angeles–primarily based model loaded its flagship retailer on the Westfield Century Metropolis Mall with Samsung’s industrial LED shows so it will probably characteristic new types and best-sellers, whereas providing customers some trend inspiration.

This isn’t a measly pill stationed on the money wrap or a single display screen tacked onto a pillar. Samsung described the trouble as “a customized 31.5-feet-wide LED ribbon extends throughout a wall crammed with the model’s intensive vary of size-inclusive denims,” plus on-screen content material that conveys every denim product’s minimize, wash and degree of stretch, so customers can discover the precise match.

The hassle performs instantly in Good American’s raison d’être as a label targeted on physique positivity. But when guests in some way don’t get the purpose, “head-turning 4K shows” and touchscreens will air content material that reinforces the model’s inclusive message.

The shows and interactive options have been put in to share product information and immerse customers within the model, based on Good American’s Misti Blasko.

“Whereas integrating Samsung expertise into our flagship retailer, we anticipate a big influence on buyer engagement and satisfaction,” Misti Blasko, vice chairman of retail at Good American, advised WWD. The immersive shows and interactive options have been designed with the intent to forge a deeper reference to prospects by making a dynamic buying expertise. For now, the expertise is proscribed to the only flagship retailer, which opened in L.A.’s Westfield mall final June, however extra will observe, Blasko added.

“As we develop, the upcoming retailer openings at Caesars Discussion board in Las Vegas and Style Island in Newport Seaside, Calif., can even characteristic Samsung Shows, extending this progressive and customer-centric method to a broader viewers,” she mentioned.

Samsung first publicized the collaboration earlier this week, forward of NRF, however on Friday, it made clear that this expertise is a part of a sweeping bid to courtroom retailers. The corporate’s mission is to allow them to indicate compelling content material that resonates with in-store customers, so it’s providing all of the {hardware}, software program, techniques and insights to make that occur. That features superior shows, cellular tech, synthetic intelligence, social media, information and analytics.

Lots of the examples concerned different verticals, similar to meals or gasoline station retail, however even these maintain a number of takeaways for attire, footwear, magnificence and different classes. That’s primarily within the strategic considering Samsung promotes. It envisions the whole lot from digital promoting and first-party on-line information for retail media networks to generative AI-driven “digital people” that may help with customized, interactive buying.

The notion of digital people has been gaining traction within the present AI increase, and for Samsung, it’s not only a splashy, futuristic tech to impress customers. The corporate sees it as a option to handle potential labor shortages that may sink service, and due to this fact the power to satisfy shopper expectations.

It’s not as far-fetched because it may need appeared only a yr or two in the past. “New generative and conversational AI developments are rising to assist retailers fill the labor hole and ship distinctive buyer experiences,” wrote Samsung. That is why it’s spotlighting them at NRF.

The corporate’s model of digital persons are the product of its AI analysis lab. Samsung didn’t use the time period “bot” in describing them, as a substitute referring to them as “hyper-realistic digital beings” that retailers can deploy by means of its Galaxy tablets, kiosks and interactive shows to interact with customers, advocate product and full transactions utilizing voice and reside chat.


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