Key takeaways from TravelPerk’s Enterprise Journey Chaos survey

Many firms have seen disruptions to their operations in 2023, together with enterprise journey. Vacationers have needed to assume on their toes, change plans shortly, and take care of rising costs. However how a lot of an affect has this had on professionals around the globe? Have varied areas been affected in another way, and the way are vacationers coping with the chaos?

We carried out an on-line survey of 4000 enterprise vacationers from a variety of ages and industries, throughout 4 international locations: the UK, the US, Spain, and Germany.  

Beneath, we’ve gathered a number of key findings from our enterprise journey survey to convey you new insights on the present state of worker journey.

Key takeaways from TravelPerk’s Enterprise Journey Chaos survey

  • 79% of worldwide enterprise vacationers have skilled a journey disruption in 2023
  • UK enterprise vacationers report that they’ve been probably the most impacted by transportation strikes (28%), whereas weather-related disruptions like pure disasters and floods have principally affected American vacationers (33%). US vacationers are additionally probably the most affected by visa points in comparison with Europeans, with 17% being affected by denied entry or delayed visa processing. 
  • In all international locations surveyed, 40% of all enterprise vacationers reported being impacted by delays, and 1 in 4 enterprise vacationers have confronted cancellations in 2023
  • A mean of 40% of vacationers say they’re checking for journey updates extra ceaselessly due to the delays, whereas 35% say they now want to e book choices with versatile cancellation insurance policies
  • When issues go fallacious, 33% of worldwide vacationers would favor to talk to a human customer support consultant

In line with vacationers, the highest advantages of enterprise journey are exploring new locations (44%) and growing new expertise (43%)

Vacationers are struggling to search out choices inside their price range

When requested what they discover probably the most difficult about reserving a enterprise journey, the very best proportion of vacationers (34%) stated they struggled to search out journey choices that weren’t too costly or had been inside their price range. A further 30% stated it was troublesome to search out journey choices to swimsuit their schedule.


With inflation impacting enterprise journey costs, it’s no shock that an growing variety of professionals are involved about prices. Happily, airfares and resort charges started to stabilize within the second quarter (Q2) of 2023, in response to our information.  

40% of vacationers have been affected by delays of a couple of hour in 2023, whereas virtually 1 / 4 have been affected by cancellations

Journey delays have been a significant issue in 2023. For instance, airports within the US are experiencing record-high numbers of passengers and flights with no improve in capability to accommodate them, in response to the US PIRG (Public Curiosity Analysis Group). Flight delays had been additionally a difficulty in Europe, with 106.7 million air vacationers affected in the summertime months alone, in response to Aviation Direct.

These journey developments had been borne out in our information, which confirmed that 40% of vacationers throughout all international locations skilled delays of greater than an hour in 2023. Furthermore, 24% of vacationers handled cancellations as nicely. These had been significantly a difficulty within the UK, the place 30% of vacationers had been affected by cancellations.


Vacationers are checking for updates extra ceaselessly and reserving choices with versatile cancellation insurance policies

Journey disruptions are altering the way in which individuals journey for work, as professionals do their greatest to keep away from being derailed by modifications to their journey. 39% of all vacationers surveyed report that they’re checking for journey updates extra ceaselessly, whereas 35% are actually reserving choices with versatile cancellation insurance policies, and 34% are permitting extra journey time to get to their vacation spot.


Within the US, vacationers had been significantly prone to enable extra journey time to get to their vacation spot, with 43% reporting that they’d do that. This is smart, contemplating the excessive variety of journey delays affecting the US – 84% of US vacationers skilled some type of journey disruption in 2023.


In Spain, the most important proportion of vacationers stated they had been checking for journey updates extra ceaselessly (41%), whereas the most important proportion of vacationers in Germany (37%) stated they had been reserving choices with versatile cancellation insurance policies.

Most vacationers want to speak to a human customer support consultant

Throughout all 4 international locations surveyed, vacationers agree: The human contact is a key concern for them when reserving enterprise journey. When emergencies occur and vacationers must cancel or change their reserving, they’d want to have a real-life particular person to speak to.

33% of respondents stated speaking to a human customer support consultant by cellphone was their most popular possibility for making modifications. They stated they’d somewhat do that than make modifications on-line, by way of SMS, utilizing a chatbot, or by talking with somebody on the airport.

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Vacationers are involved about their well being and work preparations

Throughout all international locations surveyed, enterprise vacationers discovered it troublesome to meet up with in-person conferences, digital conferences, and emails after a enterprise journey. General, 35% stated they discovered this to be an issue, whereas an excellent increased proportion within the US (39%) thought this was an issue.

Vacationers had been additionally involved about jet lag and bodily fatigue, with 20% throughout all international locations saying they had been involved with this. As well being and well-being change into an growing focus within the office, that is no shock—one in three US employees report being extremely involved with their office well-being typically, in response to a survey by the Worker Profit Analysis Institute

Compiling, submitting, and getting bills accepted for a visit may current a problem. 19% of vacationers had a difficulty with this throughout all international locations. 


Enterprise vacationers discover it difficult to maintain up with work and be away from family members

36% of vacationers reported that it was troublesome to be away from family members whereas on a visit, whereas 27% stated it was exhausting to maintain up-to-date on ongoing initiatives or work. 29% additionally stated that with the ability to make modifications to their journey when wanted was a big problem for them.

These numbers had been pretty related throughout the 4 international locations surveyed. US vacationers had been principally involved with maintaining with initiatives and work (33%), whereas in Spain, Germany, and the UK, being away from family members was thought of the best issue. 

What enterprise vacationers can do to mitigate journey disruptions

With all this chaos occurring, it’s comprehensible that professionals would possibly really feel involved about their upcoming enterprise journey plans. Happily, there’s so much that may be accomplished to handle journey disruptions and restrict their harm.

Questioning the way to handle journey disruptions?

Listed here are some ideas vacationers can observe to organize for his or her upcoming journeys:

Construct in buffer time

Contemplating the latest journey delays, it’s a good suggestion to construct in further buffer time for what you are promoting journeys. This would possibly imply:

  • Leaving extra time to get to the airport or practice station in case of a delay
  • Planning to remain an additional evening in your vacation spot to make the tempo of journey extra relaxed
  • Planning layovers which might be lengthy sufficient to switch comfortably from one mode of transportation to the following

Pack good

24% of US enterprise vacationers had been impacted by misplaced or delayed baggage in 2023, so it’s vital to be ready for surprising circumstances. In case your baggage is delayed or should you get caught someplace in a single day, you’ll must have the proper provides with you. This may forestall you from feeling wired when you’ve got vital conferences to attend when you arrive at your vacation spot.

Make sure to carry important objects in your hand baggage, together with:

  • Drugs
  • Identification and journey paperwork
  • A change of garments
  • Toiletries (shampoo, cleaning soap, razors, and so on.)
  • Cellphone chargers
  • Laptop computer and charger, in case you must get work accomplished on the go

Know your rights

Do you know that you simply may be entitled to compensation in case your flight or practice is delayed? Completely different international locations have totally different legal guidelines about delays and cancellations. Familiarize your self with these earlier than you journey, so that you’ll know the way to get your a reimbursement if one thing goes fallacious together with your journey plans.

For instance, the EU’s air passenger guidelines state that passengers are entitled to reimbursement, rerouting, or return, in addition to help on the airport, if their flight will get canceled. If the passenger is knowledgeable of the cancellation lower than 14 days previous to the scheduled departure time, additionally they have the proper to compensation.

If a flight is delayed, EU passengers even have the proper to reimbursement, help, and a return flight. As well as, passengers are entitled to compensation if the flight arrives on the last vacation spot with a delay of greater than three hours.

EU rail passengers have the proper to a rerouting or refund below sure circumstances, in case of cancellation or delays.

US air passengers are entitled to a refund within the case of cancellations or delays, in response to the US Division of Transportation. The US doesn’t have legal guidelines on rail journey compensation.

How TravelPerk helps vacationers overcome the challenges of journey disruptions

TravelPerk presents a best-in-class enterprise journey software program resolution to assist vacationers simply e book, handle, and get monetary savings on enterprise journeys. With TravelPerk, enterprise vacationers can discover resort, flight, and rail bookings at the very best charges, submit expense experiences, handle company journey insurance policies, get well VAT, offset their carbon footprint to fulfill sustainability objectives, and extra.

Need assistance reserving and organizing enterprise journey?

Take a look at our checklist of the 6 greatest enterprise journey administration firms

Saving you cash

One of many foremost journey challenges reported by enterprise vacationers is compiling, submitting, and getting bills accepted for a visit. This problem affected 19% of vacationers throughout all international locations. TravelPerk will help with this—the platform manages bills and invoices in a single place, whereas additionally integrating with the world’s main expense platforms. Customers can arrange expense administration automations and velocity up the method for everybody on the staff.

As world enterprise journey costs and airfares rise, many vacationers are involved about price range. With 34% of vacationers struggling to search out choices inside price range, and one other 30% discovering it difficult to e book choices that swimsuit their schedule, it’s clear that saving cash is a prime precedence. TravelPerk’s in depth stock of lodging and journey providers will help customers discover the best choice to swimsuit their wants. And TravelPerk presents company journey shoppers the very best negotiated charges, permitting them to maximise financial savings when reserving.

Conserving you knowledgeable

Since 39% of TravelPerk survey respondents test for data extra ceaselessly on account of journey disruptions, these people might profit from utilizing TravelCare. TravelCare customers (enterprise vacationers and admins) will get notifications of any disruptions or modifications to their journey plans by way of the app. They may even have instant entry to the shopper care staff in the event that they want help. This may assist journey managers meet their obligation of care and well being and security obligations.

As well as, when making bookings on the TravelPerk platform, vacationers could have entry to clear, verified, real-time danger and regulation data—to allow them to e book with confidence. 

Assist while you want it

The best proportion of vacationers (33%) want chatting with a human customer support consultant by cellphone. They’ll love TravelPerk’s seven-star rated buyer care service, which is obtainable 24/7. 

Journey delays and modifications create a better want for versatile cancellation insurance policies. With 35% of vacationers actively on the lookout for versatile choices, TravelPerk’s FlexiPerk resolution is the right match. Utilizing FlexiPerk, vacationers can cancel a reserving as much as two hours earlier than departure and get 80% of the price again as credit score on the TravelPerk platform. This ends in a median 40% saving in comparison with conventional versatile fares.

In 2023, TravelPerk has seen a 35% improve within the variety of firms selecting versatile choices to get well their prices when journeys don’t go to plan. On common, 10% of TravelPerk journeys are canceled by enterprise vacationers, and half aren’t coated by versatile cancellations. This loses firms a median of €450 (US $470) per journey, primarily based on a median reserving worth of €570. To keep away from shedding cash, firms can profit by selecting versatile options like FlexiPerk.

The right way to cancel a visit and get a refund with FlexiPerk

FlexiPerk presents you probably the most versatile enterprise journey ever. You a pay a small payment on prime of your reserving and in case your plans change, you possibly can cancel as much as two hours earlier than and get minimal 80% of your journey refunded. No questions requested.

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General, 2023 has been a 12 months of main modifications, together with some disruptions in journey. These have left vacationers involved and on the lookout for totally different options to make sure their journeys go as deliberate. The excellent news is, with superior planning and the proper instruments, there’s no want to fret—vacationers can take precautions to make sure they’ve an important journey, with the proper sources to handle the state of affairs if issues go fallacious. Hopefully, journey trade suppliers will see a decision of those points for subsequent 12 months and past.

OnePoll carried out a web based survey on behalf of TravelPerk from 27 October to 07 November 2023, with 4000 employed adults from the UK, US, Germany and Spain who journey for work. Respondents got here from organizations inside sectors similar to accountancy, banking & finance, retail, and healthcare.

The submit Key takeaways from TravelPerk’s Enterprise Journey Chaos survey appeared first on TravelPerk.

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